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Payment

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Can I pay by BACS, cash or cheque?

We cannot accept BACS, cash or cheque payment options because we are dealing with a high number of small transactions on a daily basis and therefore it would be very difficult and expensive for us to keep track of payments and chase late payments.

I provided card details to pay for the first clean, what happens next?  

Both our payment methods (debit/credit card and GoCardless) are safe, secure and automated to take payment once a clean is completed.  Once you have provided card details, further payments will be taken from the nominated card and you will receive Stripe receipts by email for each transaction. If you ever wish to change your selected credit or debit card or switch payment method, this is not a problem at all.

You said you do not take payment in advance so why are you sending me a link that directs me to set up GoCardless?

We email you a link from GoCardless at the time of the booking should you decide this is your preferred payment method, but you do not  need to set this up immediately as we never take payment up front. Once you have confirmed to us that you wish to go ahead with our services, we send you a comprehensive email detailing our services and payment methods so that you have all this information to hand and there are no surprises. 

Why do you not quote prices including VAT?

We are VAT registered but always quote prices excluding VAT as the VAT rate is subject to change, but it is currently 20%.