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100% satisfaction guaranteed on all services*
 
 
 
 

I have been home all day and no-one has been round to clean my windows, do I need to contact you and let you know?

It is not uncommon for a customer to have been at home for the day but miss our team when they visited  because our equipment is efficient, quiet and non-disruptive. Please can you check your windows before assuming we have not attended.  If you do find areas that do not appear to have been cleaned, please let us know and we will arrange for someone to come back as soon as possible and clean them for you again (at no extra charge). 

In the unlikely event that something has prevented us from visiting your property on the date arranged, we will contact you as soon as we can to advise you what has caused this and provide a new date. We use the latest software, which is efficient and informative, notifying us if a job has not been carried out so this will never be missed by the office. 

 
 
 

I am not sure if my Velux windows were included?

As long as we have a clear line of sight and the correct angle, we should be able to clean the Velux for you. Velux windows can be hard to spot from the ground, so it helps us if you advise us of the location of any   Velux windows   at your property prior to us visiting. We will make sure our team knows this so they don’t miss windows that they can’t see readily and clean them all to the best standard achievable.  If access is a problem, we will advise you after our visit.   

 
 
 

My windows are still wet, why is this?

This is because the water has been purified and de-  ionised  , meaning we can leave your windows wet to dry streak free.

Streaks are caused by impurities found in tap water therefore the windows should dry perfectly with the use of purified water.    

 
 
 
 
 
I have been home all day and no-one has been round to clean my windows, do I need to contact you and let you know?

It is not uncommon for a customer to have been at home for the day but miss our team when they visited because our equipment is efficient, quiet and non-disruptive. Please can you check your windows before assuming we have not attended.  If you do find areas that do not appear to have been cleaned, please let us know and we will arrange for someone to come back as soon as possible and clean them for you again (at no extra charge). 

In the unlikely event that something has prevented us from visiting your property on the date arranged, we will contact you as soon as we can to advise you what has caused this and provide a new date. We use the latest software, which is efficient and informative, notifying us if a job has not been carried out so this will never be missed by the office. 

I am not sure if my  Velux  windows were included?

As long as we have a clear line of sight and the correct angle, we should be able to clean the Velux for you. Velux windows can be hard to spot from the ground, so it helps us if you advise us of the location of any  Velux windows  at your property prior to us visiting. We will make sure our team knows this so they don’t miss windows that they can’t see readily and clean them all to the best standard achievable.  If access is a problem, we will advise you after our visit.  

My windows are still wet, why is this?

This is because the water has been purified and de- ionised , meaning we can leave your windows wet to dry streak free.

Streaks are caused by impurities found in tap water therefore the windows should dry perfectly with the use of purified water.   

I can see smears on my windows after they dried, what do I do?

Firstly, we kindly request that you check the windows to determine if the streaks are on the outside or inside glass, as they are often on the inside, which we can only rectify if we are carrying out an interior window valeting service as well as an external clean.  If the streaks are on the outside of the window(s), please let us know (ideally within 7 days of the clean taking place) and we will arrange a  return visit free of charge  to clean the window(s) in question as soon as possible. We offer a 100% satisfaction guarantee with every clean, therefore we want every customer be content with the level of service we deliver.   

I can still see algae on my first-floor window sills, what can be done about this?

From our first clean, we will be shifting many layers of dirt and algae from every gap we can reach. Sometimes we are not able to lift all the algae from the sills on windows above the ground floor due to the angle of cleaning from ground level; it should improve overtime, however deeply inground dirt on sills sometimes needs to be removed by elbow grease and damp cloth from inside the house. Once the perfect clean is achieved it is easy to maintain.   

Our water-fed poles do a great job of cleaning and maintaining the windows and frames using soft brush heads to clean efficiently without causing damage to your home. If there are stubborn stains that don’t appear to be lifting, we would suggest having an interior clean where we clean all of the insides of the windows, frames and sills from a closed position and then we can also lean out of  the windows with a cloth and wipe the outside sills by hand. The windows can then be maintained successfully with the water-fed pole exterior cleaning system.

You said that you only use purified water but why have your team used tap water for my fascia clean?

There are some occasions where the team will use tap water to carry out a pre-rinse in situations where there is a substantial build-up of dirt to remove the majority from surfaces, but our team would always finish the clean using the purified water system to leave it sparkling. Please note that this does not apply to glass surfaces.

You are planning to carry out a gutter clearance when my windows have just been cleaned. Won’t this make a mess on them?

Normally the gutter clearance doesn’t leave any mess on the windows but if we do make any mess, we will return free of charge to clean this for you. We have never known this to be needed, but this is something we would do in the unlikely event of this happening.  

I’d like the roof, outsides walls, patio, drive and decking of my house cleaned – should I go for a softwash or a pressure wash?

The two treatments are generally complementary, and booked together they give the best results: the long-lasting, deep clean of the sanitising softwash combined with the instant results of the pressure wash. However, in some cases it is best to use one or the other.

We only recommend our specialist softwashing for roofs, tiles and decking, as power washing could damage these more delicate surfaces; you may also want to opt for softwashing on its own if you have an older property where the surfaces have been weakened over time, for example old walls that are in need of repointing.

However, we recommend pressure washing on its own if you are unable to keep children and/or pets off the surfaces for 24 hours after the treatment (although if you opt for sanitising softwashing followed by pressure washing, most of the biocide will be removed by the pressure washing). We also recommend pressure washing if you have rare, delicate of irreplaceable plants or trees and the softwashing would be likely to come into contact with them. You might also choose pressure washing on its own if you’re preparing to sell your house and want the best instant results, but are not concerned about how long they will last.

You’ve just carried out a specialist softwashing treatment on the outside of my house and there’s an odd smell – why is this?

As the organic material decomposes into salt and water it gives off a slight odour; it’s not overwhelming, but it is noticeable. It tends to last only for the day that the treatment is applied.